VINTAGES SHOP ONLINE HELP

SIGN IN OR CREATE AN ACCOUNT

• How do I create an account?
• How do I sign in to my account?
• Forgotten Password?
• Password Change

ACCOUNT INFORMATION

• How do I change Account Information?

LICENSEE CUSTOMERS

• How do I create a licensee account?
• How do I create a sub account?
• Forgotten Password?
• What are the possible payment methods for licensee customers?

NAVIGATION THROUGH THE PROGRAM / MOVING FROM WEB PAGE TO WEB PAGE

• Back button in my browser does not work. Why?
• Pressing Enter key brings the program to an unexpected web page. What happened?

PRODUCT SEARCH

• How can I search for available items?
• What else can I do in the Search Results web page?
• Navigation with the Menu on the Left Margin

VINTAGES PROGRAMS

What are the programs and how do I order from them?

• CLASSICS COLLECTION
• How to Order
• BORDEAUX FUTURES
• How to Order
• SPECIAL OFFERS
• How to Order
• EVENT TICKETS
• How to Order
• BIN ENDS
• What are Bin Ends?
• MULTIPLE ORDERS
• Placing Multiple Orders?
• Payment for Multiple Orders?
• Multiple Deliveries of an Order?

ORDER HISTORY

SHOPPING CART

• What is the Shopping Cart?
• How can I see what is in my Shopping Cart?
• How can I place products in my Shopping Cart?
• How do I change the products in my Shopping Cart?
• How do I empty my Shopping Cart?
• I am ready to complete my order, what do I do?
• Important note about the Shopping Cart

CHECKOUT STEPS

• Step 1: Shopping Cart
• Step 2: Shipping and Information
• Special Instructions
• Favourite Stores
• Step 3: Payment and Billing
• Step 4: Order Confirmation/Ticket Printing

Version: 3.1